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FREQUENTLY ASKED QUESTIONS

You can track, earn, and redeem WSS Rewards and points by logging into your account on ShopWSS.com or the WSS Mobile App.

  • What is WSS Rewards?

    Earn points, redeem rewards, get exclusive access, and members only offers!

    To learn more click here.

  • How can I earn WSS Rewards?

    Earn 1 point for every $1 spent in-store, in-app, and online. Redeem a $10 WSS Reward voucher for every 250 points. Sign in to your account online or in-app, or ask a store team member to ensure your are earning WSS Reward points.

  • When will my points reflect in my Rewards balance?

    Reward points will reflect in your account as soon as you purchase in store or once your online order ships.

    Please note restrictions may apply.

  • Are there any restrictions with WSS Rewards?

    • Rewards cannot be redeemed on Jordan Retros, Jordan AJ1, Air Force 1’s, or Gift Cards.
    • Certain discounts, programs, promotions or other specialty offers may not be eligible to combine.
    • Rewards redemption must be applied at time of purchase; one redemption per order.
    • Bulk buyers are ineligible to participate in the WSS Rewards program.
    • Points have cash value and can only be used once. If the transaction required you to pay anything beyond the reward amount, we will refund the amount you actually paid toward the transaction but you will not get your reward back.
    • Items purchased with redeemed points can result in an adjusted refund amount.

  • I already signed up for WSS Rewards in-store. How can I link my membership online or in the App?

    If you are an existing WSS Rewards member and would like to sync your membership online, simply create an account with the match details provided in-store, or click ‘sync’ in the mobile app.